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Job: Client Support Agent Part Time

Title Client Support Agent Part Time
Job Information

Client Support Agent Part Time
At Xanadu Consultancy, we have developed a sophisticated online sports exchange ( and back-office tools. We are now getting ready for the next phase of Matchbooks development in moving it forward to become one of the leading sports exchanges in the World. We are now recruiting for a Client Support team leader to join our expanding and dynamic team.

The Client Support Agent is responsible for ensuring all Users have an exceptional betting experience. This is achieved through outstanding Customer service, constant process improvement and constructive product feedback.
Client Support Agent exhibit the highest level of expertise on features, functionality and Client satisfaction. They are the subject matter experts and relationship management professionals that “go to bat” for our Clients.

Joining Xanadu Operations, the Client Support Agent will work alongside a multidiscipline team that is responsible for all aspects of our Client facing business ranging from website maintenance to key Client account management. Client Support Agent  will also work closely with marketing, software development and project management teams.
This is a part-time role and will involve varied working hours depending on business needs and the sporting calendar.

Roles & Responsibilities:
● Retail and B2B Client Support (live chat, email and phone)

● Ad-hoc reporting/data analysis
● Fraud Analysis and Regulatory Compliance monitoring
● Promotion management
● Technical Troubleshooting
● Client escalation handling
● Partner Support
● Client funds and payment management
Classroom and on-the-job training will be provided. 
This is an excellent opportunity to enter the fast paced world of the online gaming industry and to be at the center of something special.
What we are looking for: 

● Interest in sport
● Knowledge of sports betting and comfortable working with odds
● Strong Client service experience & Customer focus.
● “Tech savvy” (web, social media etc.)
● Excellent phone and written communication skills
● Confident, friendly personality with excellent people skills.
● Outstanding team working ability.
● Excellent attention to detail & organisation skills
● Ability to work under pressure and adapt to rapid change
● Keen problem solving and investigative skills
● Hardworking, dedicated and able to work with minimum supervision
● Flexibility on working hours (evening and weekend will required)
● Proficient with a wide range of office software (Word, Excel & PowerPoint minimum)
● 2nd language a distinct advantage

Company Benefits
Competitive Salary Packages Career Progression Opportunities Free Parking
Free Food and Fresh Fruit Available 22 Days Annual Leave

Xanadu Consultancy was launched in June 2011, with a workforce of 8 people, and currently employs approximately 200 employees in our Cork, London and Toronto offices. Amongst others, we support Matchbook, one of the world’s leading betting exchanges, as a client. We are responsible for the on-going development and support of Matchbook’s high-transactional, high availability, real time systems. Xanadu provides software development, operational support and consultancy services, predominantly to companies in the online gaming sector, but with an ever growing remit. These services include research and development of new software, as well as ongoing maintenance and upgrading of current software and hardware systems.
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