Client Support Agent (Nights)
The Client Support Agent is responsible for ensuring all Matchbook.com Users have an exceptional betting experience. This is achieved through outstanding Customer service, constant process improvement and constructive product feedback.
Client Support Agents exhibit the highest level of expertise on Matchbook.com features, functionality and Customer satisfaction. They are the subject matter experts and relationship management professionals that “go to bat” for our Customers.
Client Support Agents will work alongside a multi-disciplined team that is responsible for all aspects of our Client facing business ranging from website maintenance to key Client account management. Client Support Agents will also work closely with marketing, software development and project management teams.
This is an excellent opportunity to enter the fast-paced world of the online gaming industry, develop your skills and to be at the centre of something special.
A good knowledge of sport & sports/exchange betting is required for this role.
The main areas of day to day focus in this role are:
Classroom and on-the-job training will be provided.
What we are looking for: Xanadu is an equal opportunities employer
Xanadu is an equal opportunities employer