Client Support Agent - Part Time
The Client Support Agent is responsible for ensuring all Matchbook.com Users have an exceptional betting experience. This is achieved through outstanding Client service, constant process improvement and constructive product feedback.
Client Support Agents exhibit the highest level of expertise on Matchbook.com features, functionality and Client satisfaction. They are the subject matter experts and relationship management professionals that “go to bat” for our Clients.
Joining Xanadu Operations, the Client Support Agent will work alongside a multi-disciplined team that is responsible for all aspects of our Client facing business ranging from website maintenance to key Client account management. Client Support Agents will also work closely with marketing, software development and project management teams.
This is an excellent opportunity to enter the fast-paced world of the online gaming industry, develop your skills and to be at the centre of something special.
The main areas of day to day focus in this role are:
- Retail and B2B Client Support (live chat, email and phone)
- Ad-hoc reporting/data analysis
- Fraud Analysis and Regulatory Compliance monitoring
- Promotion management
- Technical Troubleshooting
- Client escalation handling
- Partner Support
- Client funds, payment management and reporting
Classroom and on-the-job training will be provided.
This is a part-time role and will involve varied working hours depending on business needs and the sporting calendar. A good knowledge of sport & sports/exchange betting is required.
What we are looking for: Xanadu is an equal opportunities employer
Xanadu is an equal opportunities employer